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Privacy Policy – How We Handle Your Information

When you open an account or deposit through Touch 'n Go, GrabPay, Boost or FPX, we collect the data needed to verify your identity, process transactions, and keep…

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jk88asia Privacy Policy – How We Handle Your Information
PRIVACY QUESTIONS

Contact Us About Your Data

If you want to see what information we hold, request a copy, ask us to correct an error, or delete your account and data, reach out through any of the channels below.

Live Chat Open the chat widget in the bottom right corner of any page and type your privacy question. An agent will pull up your account and walk you through your data, correction requests, or deletion timelines. Chat runs daily from 09:00 to 01:00 Malaysia time, and response time averages under three minutes during those hours.
Email Privacy Team Send your request to [email protected] with your registered email address and a brief description of what you need. We reply within two business days with the information or the next steps for verifying your identity if the request involves sensitive account details or deletion.
Account Settings Log in and go to Account → Privacy to download a JSON file of your profile data, transaction history, and session logs. The same page lets you toggle marketing emails, adjust cookie preferences, and submit a formal deletion request that triggers our fourteen-day review and thirty-day wipe process.
DATA SECURITY

How We Protect Your Information

Every deposit and withdrawal is encrypted with TLS 1.3 from your browser to our servers. Passwords are hashed with bcrypt and never stored in plain text; two-factor authentication is available in your…

Encryption Everywhere

Your browser connects to our lobby over TLS 1.3, and payment data flows directly to the processor without touching our database. Stored profile fields and transaction logs are encrypted at rest with AES-256, so even if someone got physical access to a server they would see only ciphertext.

Cookie Policy

Essential cookies keep you logged in and remember your language and currency preferences; analytics cookies count page views and game opens so we know which titles to feature. We do not use tracking cookies for advertising, and you can block analytics cookies in your browser without losing access to the lobby or payment rails.

Account Security

Enable two-factor authentication in your settings to add a six-digit code on top of your password. We send login alerts to your registered email whenever a new device or IP address accesses your account, and you can review active sessions and revoke any you do not recognize from the Security tab.

Retention Periods

Profile data and session logs stay active as long as your account is open, then for two years after closure to handle disputes or chargebacks. Transaction records remain for seven years to meet financial-reporting rules. After those windows close we delete everything except the minimum identifiers required by anti-fraud regulations.

Your Rights

You can request a copy of your data, ask us to correct errors, object to certain processing activities, or delete your account and personal information. Contact [email protected] or use the Privacy section in your account settings. We verify your identity and fulfill the request within fourteen days, or explain why a longer retention is legally required.

Changes to This Policy

We update this policy when we add new payment methods, change data processors, or adjust retention schedules. Major changes get posted on this page with a thirty-day notice banner, and we email registered users if the change affects how we handle existing accounts. The version date appears at the bottom of this page.

Privacy Policy FAQ

Below are the questions we hear most often about data collection, cookies, account deletion, and your rights. If your question is not covered here, reach out through live chat or email and we will walk you through it.

We collect your full name, email address, phone number, date of birth, and residential address to verify your identity and comply with financial regulations. When you deposit through Touch 'n Go, GrabPay, Boost or FPX, the payment processor shares transaction IDs and amounts, but we never see your bank account number or card details.

Transaction logs stay on file for seven years to meet financial-reporting requirements. Profile data and session history remain active as long as your account is open, then for two additional years after closure to handle disputes. After those periods we delete everything except the minimum records required by anti-fraud law.

Yes. Go to Account → Privacy and click Request Deletion, or email [email protected]. We verify your identity, close your account within fourteen days, and wipe your profile data within thirty days. Transaction records stay for the legally required retention period, then get deleted automatically.

We never sell your information. Payment processors see only the transaction amount and your registered email to confirm deposits and withdrawals. Game providers receive a hashed session ID so you can play, but they do not get your name, phone number, or address. We share data with regulators only when required by law.

Essential cookies keep you logged in and remember your language and currency choices. Analytics cookies count page views and game opens so we know which titles to feature. You can block analytics cookies in your browser settings without losing access to the lobby, but disabling essential cookies will log you out after every session.

Log in and go to Account → Privacy, then click Download My Data to get a JSON file with your profile, transaction history, and session logs. To correct an error, use live chat or email [email protected] with the field that needs fixing. We verify the change and update your record within two business days.

Only compliance, fraud, and support staff can view your profile data, and every access event is logged for audit. Game activity and transaction amounts are visible to finance teams for reconciliation, but your password and payment details stay encrypted even from internal users. We run quarterly security training for all employees who handle personal data.

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